We are committed to providing exceptional customer support. This article outlines the request processes we have in place to ensure top quality support to all our clients.
Submitting Regulatory Report Issues
(ex: Health Canada Report)
📅 Due date: no later than the first Friday of the month.
This will ensure that the team will be able to deliver the updates by the due date on time.
Submitting Change Requests
💻 Use the Service Desk to ensure you are able to reserve a spot in the queue.
or
✉️ Send an email to customer-success@groweriq.ca which will automatically create a ticket in return.
Questions? Contact our Customer Support team
We have increased our hours of operations to ensure we are able to service all of our clients!
Reach our Customer Success Team at:
📞 + 1 647-374-0820 from 9am - 8pm EST
If you are outside Canada you can reach us from 9am-5pm (GMT +1).