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Tracking Time and Costs

Use timers to track labour hours and monitor task costs - labour, supplies, and other expenses

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Written by Customer Success
Updated over a month ago

Tracking Time and Costs

🎯 Why This Matters

Understanding where time and money go is essential for running an efficient operation. Task Management's built-in tracking helps you:

  • Know true labour costs - Automatic calculation based on hours worked

  • Track supply usage - Log consumables used on each task

  • Estimate accurately - Compare estimates to actuals for better planning

  • Control budgets - See costs in real-time, not just at month end

⏱️ Using the Task Timer

Track time as you work - one click to start, one click to stop, costs calculated automatically.

Starting a Timer

  1. Open a task assigned to you

  2. Make sure the task status is Assigned or In Progress

  3. Click Start Timer

  4. The timer begins counting - you'll see elapsed time displayed

Stopping a Timer

  1. When you're done working, click Stop Timer

  2. The time is automatically saved to the task

  3. Labour cost is calculated based on your hourly rate

Task sidebar showing timer controls and time tracking fields for logging work hours

💡 Quick Tip

You can only have one active timer per task. If you need to pause, stop the timer - your time is saved, and you can start a new session later.

⚠️ Timer Rules

A few simple rules ensure time is tracked accurately and to the right person.

The timer has a few requirements:

Requirement

Why

Task must be assigned to you

Ensures time is tracked to the right person

Status must be Assigned or In Progress

Can't track time on Open or Closed tasks

Cannot run timer on parent tasks

Time should be tracked on specific work (subtasks)

If the timer button is disabled, check these requirements.

💰 Understanding Cost Calculations

Know exactly where money goes - labour, supplies, and other expenses tracked automatically.

Task Management tracks three types of costs:

Labour Cost

Calculated automatically when you use the timer:

Labour Cost = Hours Worked x Your Hourly Rate

  • Your hourly rate is set in your user profile

  • Each timer session captures the rate at that time

  • Multiple sessions are summed for total labour cost

Supply Cost

When consumables are used on a task:

Supply Cost = Quantity Used x Unit Cost of Consumable

  • Link consumables to tasks to track usage

  • Enter quantity when logging supply use

  • Cost is calculated from consumable's unit price

Other Costs

Miscellaneous expenses that don't fit labour or supplies:

  • Equipment rental

  • Third-party services

  • Any other task-related expense

Enter these manually in the task's cost fields.

Total Cost

Total Cost = Labour Cost + Supply Cost + Other Costs

📝 Entering Costs Manually

Add supply costs or miscellaneous expenses that aren't captured by the timer.

Not everything is automated - you may need to enter costs directly.

  1. Open the task in the sidebar

  2. Find the Costs section

  3. Enter values for:

    • Supplies Used Quantity - Amount of consumable

    • Supply Cost - If not auto-calculated

    • Other Cost - Miscellaneous expenses

  4. Save - total cost updates automatically

📊 Estimated vs Actual Time

Learn from every task - compare what you predicted to what actually happened.

Setting an Estimate

  1. Open the task

  2. Find Estimated Time to Completion

  3. Enter your estimate in hours

Tracking Actual Time

Actual time is automatically tracked through timer sessions. The Actual Time to Completion field shows total hours logged.

Using the Comparison

  • Actual less than estimate = Task completed faster than expected

  • Actual more than estimate = Task took longer - investigate why

  • Over time, this data helps you estimate more accurately

⚠️ Pro Tip

If tasks consistently take longer than estimated, your team may need more training, or the tasks may be more complex than they appear.

📈 Viewing Cost Data

See costs at any level - individual tasks, rolled-up projects, or organization-wide totals.

On Individual Tasks

Open any task to see its costs in the sidebar - labour, supply, other, and total.

On Parent Tasks

Parent tasks show aggregated costs from all subtasks. This gives you the true cost of a project.

On the Dashboard

The Cost Analytics quadrant shows organization-wide metrics:

  • Labour Cost MTD (month to date)

  • Average Cost per Task

  • Supply Cost MTD

  • Daily cost breakdown chart

✨ Time and Cost Best Practices

  • Track time consistently - Use the timer for all work, not just some tasks

  • Start timer when you start work - Don't estimate after the fact

  • Stop timer for breaks - Only track active work time

  • Set estimates on new tasks - Even rough estimates help with planning

  • Log supply usage immediately - Don't wait until end of day

  • Review dashboard weekly - Catch cost overruns early

  • Use subtasks for complex work - Get granular cost data where it matters

❓ Troubleshooting

Timer button is disabled

  • Check that you're assigned to the task

  • Make sure status is Assigned or In Progress (not Open or Closed)

  • Verify it's not a parent task (use subtasks for tracking)

Labour cost shows $0

  • Your user profile may not have an hourly rate set

  • Contact your administrator to set your rate

Costs not aggregating to parent

  • Ensure subtasks are properly linked to the parent

  • Check that costs are saved on the subtasks

  • Refresh the parent task to see updated totals

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